Refund and Returns Policy

We want you to enjoy every element of your Naudia Lorraine Skincare shopping experience, and as a small business, we are deeply committed to giving you our very best service. If you desire a return, we’ll make the process as seamless as possible. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at hello@naudialorraineskincare.com. Items sent back to us without first requesting a return will not be accepted. Once your return is authorized, you’ll receive simple step-by-step instructions and a shipping label via email.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

You can always contact us for any return questions at: hello@naudialorraineskincare.com. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@naudialorraineskincare.com.

Need to cancel an order that hasn’t shipped yet?

Our returns portal works only for orders that have been fulfilled. If your package hasn’t left our studio yet and you need to cancel, please email us right away at hello@naudialorraineskincare.com.